November 9, 2017
The One Thing You Need to Know: The Best Managers Begin with Trust
“How do you deal with lateness and absenteeism?” – Franco, from Houston, Texas.
If you are dealing with an employee who is late or absent, always start with the questions, “Are you okay?” and “How can I help?” Approach the conversation with curiosity and caring, and then move to a strategy to help the person get to work on time. It’s like the difference between coaching versus feedback; start on their side of the fence and approach the situation with genuine caring and concern.
The best managers begin with trust. Click To Tweet
How do you deal with negative employee ?
Thanks for your question, Julyen! I’m submitting it through The One Thing You Need to Know survey so Marcus can answer it there.
How do you improve your ability to fail faster?
Thanks for the question, John! I’m going to submit it through our The One Thing You Need to Know survey. Maybe you’ll see it in an upcoming video!