The One Thing You Need to Know: The Best Managers Begin with Trust

“How do you deal with lateness and absenteeism?” – Franco, from Houston, Texas.

If you are dealing with an employee who is late or absent, always start with the questions, “Are you okay?” and “How can I help?” Approach the conversation with curiosity and caring, and then move to a strategy to help the person get to work on time. It’s like the difference between coaching versus feedback; start on their side of the fence and approach the situation with genuine caring and concern.

The best managers begin with trust. Click To Tweet

What about you?

Have you dealt with a similar problem?

How do you manage around lateness, absenteeism, or other problematic behavior?

Please share your thoughts in the comments section below.



How much do you know about your team members' life outside of work?